Clarins beautifully simple loyalty scheme exclusive to Clarins Gold Salons only. For every £10 you spend on Clarins products we will give you one C point worth £2 when redeemed against Clarins products of your choice. The more C points you collect the more valuable your gift becomes and you have a chance of receiving up to £100 worth of free products with our compliments. Look out for our Double Points Offer too! We just love being a Gold Salon.

As a thank you for your loyalty and running alongside the Clarins For Me scheme we have our very own In Spa Loyalty Scheme which can be used in Beauty Oasis and The Beauty Studio.

With every purchase of £40 or more on skincare, make-up, gifts etc. you will receive a loyalty stamp on your card. Once complete your card is worth £40 which can be redeemed towards a treatment of your choice.

There are a few conditions:

Our in-spa loyalty points voucher may only be redeemed on Monday to Thursday only. You must declare at the time of booking that you are redeeming your loyalty voucher with us.

You can book appointments via our online booking system found on our website and Facebook page, our App which you can download on android or Apple. Alternatively call us on 01495 762736

All appointments will be confirmed by email and a 5 day reminder will be sent for your confirmation. Please check we hold your updated information to receive your communication from us. Your consultation form will be sent electronically 5 days prior to your appointment and without this completed before your visit we will be unable to perform your treatment.

When making a booking with Beauty Oasis & The Beauty Studio you are agreeing to our terms & conditions of booking.

A patch test must be carried out at Beauty Oasis Day Spa & Clinic at least 48 hours prior to your treatment. Anyone who has not had a treatment within the last 6 to 12 months may be required to repeat a patch test before his or hers treatment. Failure to have a patch test will result in the Salon being unable to carry out the treatment and a 100% cancellation policy will apply.

If you are pregnant, you will be unable to have some of the treatments we offer. Certain medical conditions and Pregnancy may be contra-indication to a range of treatments. If you have an existing medical condition, please do not book online, before speaking directly to the salon, to determine if you can indeed book the treatment. Failure to confirm that the treatment required can be carried out with an existing medical condition may result in your appointment being cancelled and your deposit retained. Please ensure you have medical consent to receive beauty treatments.

A deposit of 50% of your treatment will be charged.

The deposit will be taken when you book your appointment and the deposit paid will be taken off your bill when you pay for the treatment you have received. The deposit will be fully refunded if you cancel, as long as you give us at least 48 hours’ notice.

If you give us less than 48hours notice a cancellation fee of 100% of the cost of your service will be charged.

Full Payment will be asked for if you have missed your last appointment or for any appointment lasting more than 2 hours or more.

It is exceedingly difficult to fill appointments at short notice, but if we do, we will not charge you cancellation fee.

If you need to cancel, please give us a call or use our online booking system. We do not accept booking amendments or cancellations via text, email or social media.

The deposit will be fully refunded if we find during our consultation that a service or treatment is unsuitable for you or cannot be provided for any reason

Cancellations are accepted up to 48 hours prior to your appointment but cancellations made within 48 hours of appointments will result in a charge of 100% of treatment cost.

For non-attendance without notice unfortunately we must apply a 100% charge.

In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future service

Management reserves the right to change, alter or amend any aspects of the content of this brochure without prior notice.

Completion of a digital consultation form is required for all treatments provided at Beauty Oasis Day Spa & Clinic. If you have completed our forms we will ask you to update these regularly however in the meantime we ask you to inform us of any changes in health, operations, medication and any updates that would be relevant to the treatment you are receiving. Please ask if you are uncertain about this.

The management reserves the right to refuse entrance to anyone whom they deem unsuitable.

Our Right to cancel. If a therapist is not available to carry out your treatments through circumstances beyond our control, we reserve the right to transfer the booking to an alternative therapist. In unusual circumstances, we may need to cancel your booking.  In the event that we cannot fulfil your appointment, we will contact you by telephone – where possible.

At Beauty Oasis Day Spa & Clinic we strive to offer the best treatments possible however if we do not perform treatments or services to your standards please contact the salon within in 24 hours of your treatment for the salon to be able to assist any of your concerns, if the salon is closed please leave a message or email us and we will contact you as soon as possible.

Refunds and Exchanges; Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased from Beauty Oasis Day Spa & Clinic. We will not except for exchange or refund any item which has been used or is not in the exact condition in which it was purchased from us. This does not affect your statutory rights.

Our prices are subject to change without notice.

We reserve the right to change the nature of any treatments, course, or package.

If you are in doubt regarding your medication being compatible for your treatment please do not hesitate to get in touch prior to booking and we can help.

For your safety and health, and to gain the best results from our treatments, you must follow our aftercare advice.

Out of consideration for other clients, clients who are more than 10 minutes late for an appointment may have to reschedule and will incur a charge, or will have their appointment time reduced but will still be charged full appointment time

Please arrive for your appointment ten minutes early if you have not completed a consultation form with us in the last six months or are having a treatment you have not had before with us.

In an effort to maintain a calm, peaceful environment for all our clients, we kindly request that all mobile phones are switched off or silenced during your visit to our salon.

Any booking made for children under the age of 16 must be accompanied/supervised by an appropriate adult.

Children are unable to accompany adults in the treatment rooms. Due to the nature of the salon and other clients we would please ask you to refrain from bringing babies and toddlers into the salon.

For ages 16 to 18 we will require authority from a parent or guardian to perform a treatment.

Beauty Oasis Day Spa has its own private car park at the rear of the property as well as free and easily accessible car parking at the front of the building.

Gift Vouchers and pre-paid credit must be redeemed within 12 months of the date of issue. Failure to do so will render the gift voucher and credit invalid.

Gift vouchers are non-refundable. There is no cash alternative.

Gift voucher value can only be redeemed once.

If you partially use a gift voucher, the remaining value will stay valid until the expiry date shown on the voucher.

Gift vouchers purchased online will be received as electronic downloads or if requested these can be posted out and presented in an envelope.

Gift cards can be purchased in spa and presented in our Beauty Oasis gift bag together with samples.

Spa days and packages cannot be amended.

Packages prices and treatments can be amended by Beauty Oasis Day Spa & Clinic without notice, and we reserve the right to change or amend package prices according to Beauty Oasis Day Spa & Clinic price changes.

All treatment courses are valid for two years from date of purchase and any courses which have not been used within the year will be void. All courses must be paid in full at time of booking and completed within 24 months and are non-refundable.  Missed appointments will result in treatments being deducted from your course.